Shipping policy
1. Order Processing Orders are processed within 1–3 business days (Monday–Friday, excluding South African public holidays). You will receive a confirmation email once your order has been dispatched.
2. Domestic Shipping (South Africa) We ship nationwide across South Africa, Using Aramex Estimated delivery times:
- Major centres (JHB, CPT, DBN, PTA): 2–4 business days
- Outlying/rural areas: 4–7 business days
Shipping rates are flatrate R89 at checkout
3. Free Shipping Free shipping may be offered on qualifying orders. Any applicable free shipping threshold will be displayed on the Site or at checkout.
4. International Shipping We currently ship primarily within South Africa. International shipping availability and rates will be displayed at checkout where applicable. Customers are responsible for any import duties, taxes, or customs fees charged by their country.
5. Tracking Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your delivery status through our courier's portal.
6. Delays Delivery timelines are estimates and not guaranteed. Animatiq™ is not liable for delays caused by courier services, weather, public holidays, or circumstances beyond our control.
7. Damaged or Lost Parcels If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at animatiqpetfeeder@gmail.com so we can assist with a claim or replacement.
8. Incorrect Address Please ensure your shipping address is correct at checkout. Animatiq™ is not responsible for orders delivered to an incorrect address provided by the customer. Re-delivery fees may apply.
9. Contact For shipping queries, reach us at animatiqpetfeeder@gmail.com.